Wednesday, January 11, 2012

Cross, Crow & Saviour


Notes Prior to Reading
This is simply a thought piece. It is not meant to be 'logical'. Please don't analyse it in a spirit of exposition - it's not meant that way.


This is simply meant to take you on a journey.


It seems negative on a first reading, but from where I sit? I think it is more a demonstration of hope.



Out of the darkness I am forced along, through narrow restriction and agonising pain. I lie a bundle of hopelessness in a soggy mess.

Arms rescue me, and slowly I unbend into a cherub of life.

And then WHAM! Life dropped me on my fragile head. I didn’t understand the impact, but I felt the pain.

CRACK! A whip flashed across my back and left my first scar. I looked up to see my tormenter and I see a haze of pale, cruel laughter.

I slump to my stomach and slide along the dry course sand, blindly moving away from pain towards an empty destination.

I slowly struggle to my knees and see a cross. Water shimmers in a pool at it’s base, it smells like tears, it smells like blood. It seems within my grasp, to discover this strange but awful sight. I move forward, joyful to finally have a destination.

I move forward, rising to my knees and crawling along, clawing at the silty earth to heave myself forward.

The cross seems to sink away into the horizon and disappears into the swimming haze of the desert heat. I grunt in frustration and try to move faster but I’m too crippled for speed.

My frame feels a draught and a cawing reaches my ears. Two tearing vices tear into my buttocks and rip me away from the earth, soaring me into the air.

Suddenly the vices are gone and I am floating, falling like a soft feather on a gust of wind. I am on my back and all I see is feint blue-dom.

Earth meets my spine with thudding reality and the crack tells of utter brokenness. I move but nothing changes, all is still.

An inner restlessness descends through my mind and I am prisoned by circumstance, and my devil.

A vulgar, bloody hand reaches out to me, I draw back in repulsion.

Strong eyes seek me out.


My lips breathe Saviour.

I seize the grotesque hand, we stride forward.





Copyright Leah Worsnop
January 2012

Monday, January 9, 2012

Never Ask How to Use the Photocopier

Someone asked me recently what my fellow PAs/EAs ask me most regularly. My answer? "How to do ____ in such-and-such software package." This answer seemed a little lacking in communicating the gap I see in alot of administrators I've worked with, and alot of the gaps I see in my own skill sets.

In Perth, Western Australia, I've had so many administrators (who've had a longer career than I) say things like, "Leah, I can't remember how to put a new toner cartridge in the photocopier, can you help me?" or, "Leah, I don't know how to change the margins of this document in MS Word, can you help me?". This surprises and disturbs me. In order to provide competent and efficient support to our managers, we need to know how to do these things!

Perhaps we as EAs don't spend enough time seeking and developing knowledge - we're too busy coordinating itineraries, flicking emails and "liaising" (that dreaded word, liaising) to actually sit down and regularly review our skill sets. We only do it in a mad dash when we're job-hunting, sometimes to sadly find out that we are found wanting compared to our competition in the market. I know that I, for one, am guilty of not focussing enough on developing my skills.

So I thought I'd put it out there - this is what 7 years of administration work has taught me the core skills of a brilliant assistant are.

Digital skills
  • A touch typing speed of at least 60wpm (with a minimum of 95% accuracy).
  • Comfortable use of keyboard shortcuts - they save a heck of a lot of time, and make you look just a little bit wow if someone is watching you work.
  • Absolutely brilliant with MS Outlook. If you can't use Outlook to advantage, don't bother writing "Diary Management" on your CV.
  • Equally brilliant with MS Word. This means you'll know how to use track changes, insert tables of contents, do a mail merge, create hyperlinks, use styles etc.
  • Comfortable inside MS Excel. Knowing how to create and edit formulas (not just the simple ones) and how to make your spreadsheet print out so it's readable - and looks good!
  • Knowing how to use and fix photocopier, coffee machine, binder, data projector, etc...


Communication Skills
  • Excellent spelling and grammar
  • Ability to interact with people from all walks of life - street people to high flying executives, and every variation in between.
  • Ability to grasp and comment on the larger concepts of the meetings we attend and documents we edit for our bosses. This is more than just proof reading for that one typo that always finds its way into that all-important tender!
  • Ability to conversate, negotiate, intellectualise, socialise, debate and rationalise with your boss, your boss’ boss, the courier driver, the receptionist, the barista, the travel agent, the consultant, the IT guy, and the technical specialist who sits on level 5 – basically? everyone. 
  • Knowing when to speak up (and having the courage to do so), and knowing when to shut up (and having the common sense to do so).


Other Skills
  • Truckloads of common sense
  • Empathy
  • A good memory - remembering the names of wives/children; remembering who drinks what; and most importantly details of both office and industry politics so you don’t put your foot in it!
  • A sense of humour, having personality is a must at work!
  • Multi-tasking and prioritising
  • A sense of invisibility when necessary
  • Just a touch of magic - we couldn't get it all done if we didn't have that!

Unexpected Lessons

Whenever I reach the end of my road, I do not want to look back on my life and say “I was merely happy”. I want more than that. I want to look back on my life and say, “yes my life was rich, and I experienced my moments deeply”. With this I will be satisfied.


My name is Leah Worsnop, and for a little over 18 months I have been the Choir Director at Trinity School for Seniors in Perth, Western Australia. I’ve also run some computer classes and done a little work in the office there. What is remarkable about this you say? Well not a lot, apart from I am the youngest tutor at the school by far – when I started I was only 21! Unfortunately life’s responsibilities have called me away from what I fondly refer to as “my old ducks”, and it is with more than a little regret that I walk away from my choir and the school.

I remember very clearly how I first got involved at the school. I had had some involvement with the Uniting Church in the City, and I received an email telling me that the position of choir director at the school was coming available and that I should apply for the position. I had had no experience directing a choir – I was a trained classical singer, but had never picked up a baton in my life! Very gingerly I emailed my resumé to the School Coordinator, expecting no response, or at best a polite rejection. I was more than a little surprised to have a phone call from her asking me to come in for a chat. When I came for the interview I met the most lovely, unassuming lady. She was the first of my many blessings at the school. Her gentle, kind, dignified and incredibly supportive nature have been a God-send to me, and I am truly grateful for having her there to help me steer my way through a not-always-easy job.

To cut a long story short, I got the job. After attending a lesson with the previous choir director, I had a few weeks before the new term started and I stood at the helm of the Trinity School for Seniors choir. I took this time to write a new map for the choir – I set out a new cultural direction, decided to completely change the way rehearsals were run, and I chose a very different repertoire and musical curriculum than they had done previously. Young, inexperienced, and taking a huge risk!

So the very first day of my new job, I walked into the rehearsal room with a fistful of photocopied sheet music, a choir plan, a new accompanist to meet, and 25 odd choir members to meet. I was incredibly nervous – I expected to be hesitantly accepted with a few challenges at best, and at worst to be flat out rejected by the group as being unsuitable to run the choir. Phrases such as “young whipper-snapper” were running helter skelter through my head. However, I went into the classroom with a brave smile and an incredibly over-rehearsed lesson plan, and for reasons only known to the big guy upstairs, I was warmly welcomed by the group, and the rehearsal went much better than I had expected!

Over the months I became more and more familiar with the group, and through our weekly rehearsals and a few performances, and after some interesting repertoire and some even more interesting directives from me, the quality of the musicianship within the ensemble improved immensely, and the culture within the choir changed dramatically: I was so proud!

During the incredibly long and slightly boring break in the holiday period of 2010/2011, I got to a bit of thinking about the school, and my choir, and how it all fitted in to the big picture of my life. On thinking, I discovered that “my old ducks” had somehow radically altered my outlook on life – without me even noticing it! Gone were the outlandish goals and desires to achieve great things and greatness! Gone was the destination-focus! Gone was a lot of my materialism, and wanting the most and the best and the shiniest! I realised that in the twilight years, there is no great career to strive to develop. Nor a young, handsome special man to hope to meet (some exceptions though!), and no children to look forward to having and bringing up. I thought, well what is there to look forward to, to live for? They didn’t seem to be miserable, some of the stories they told proved that their lives had rarely been easy, but most of the time they seemed to be truly satisfied. How could this be? With the end of the road looming towards them, how could they seem to be so content? So eager to learn? So filled with a lust for life? And then it struck me. The point of life is not outlandish goals, but filling every day with interesting, enjoyable things, as well as the necessary mundane things. Life is not about hanging onto every minute and being scared to let go, but allowing time to roll freely by while you chase things which amaze you; and revelling in the rich experiences along the way, both good and bad. Life is not about the destination, it is about the journey.

Where I once was undecided as to what I wanted to do and be, I now have been shown the way. And that way is not seeking status or occupation or materialistic wealth; it is to live simply, freely, and with morality and passion – and to enjoy living. And so I thank my seniors for making me see what is important. I am incredibly privileged to have been allowed this sneak-preview into what life is all about. I feel like I have been given a seat on the express train of life’s lessons during my time at the school, and I’m very lucky to have had this!

So in summary, I am not thankful for being allowed to teach at the school, but for being allowed to learn! I've been shown wisdom, how pleasurable the small things are, and that life is more enjoyable when you embrace imperfection. I am grateful to have been able to share life with a small but wonderful part of humanity.

Leah Worsnop
August 2011